Terms & Conditions
This website is operated by Woof and Away. Throughout the site, the terms “we”, “us” and
“our” refer to Woof and Away. Woof and Away offers this website, including all information,
tools and services available from this site to you, the user, conditioned upon your acceptance
of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and
agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”),
including those additional terms and conditions and policies referenced herein and/or
available by hyperlink. These Terms of Service apply to all users of the site, including without
limitation users who are browsers, vendors, customers, merchants, and/ or contributors of
content.
Please read these Terms of Service carefully before accessing or using our website. By
accessing or using any part of the site, you agree to be bound by these Terms of Service. If
you do not agree to all the terms and conditions of this agreement, then you may not access
the website or use any Services. If these Terms of Service are considered an offer, acceptance
is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the
Terms of Service. You can review the most current version of the Terms of Service at any time
on this page. We reserve the right to update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website. It is your responsibility to check
this page periodically for changes. Your continued use of or access to the website following
the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix.com They provide us with the online e-commerce platform that
allows us to sell our products and Services to you.
Returns & Refunds
Thank you for shopping at Woof and Away. We hope you are pleased with your purchase. As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, contact us at Woof and Away as soon as possible.
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 28 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
Any items requested for return/returned after the 28 days return period will be issued store credit.
Please also note that we cannot accept goods that are not in a re-saleable condition or that have been used, or that show signs of excessive handling unless the goods were damaged or faulty when received. Excessive handling means any more handling than is reasonable required to ascertain the nature and characteristics of the goods in question, for example no more than would be permitted in a shop.
We are not able to accept goods that were made to order for a refund unless they are faulty.
Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Contact us before you send any returns, so we expect your items back. Please attach your order number, email address and the issue with the product.